Effective Date: May 4, 2026

Updated: May 4, 2026

At Prsshur, we are committed to delivering exceptional quality, craftsmanship, and integrity in every product. This Refund and Return Policy outlines the terms under which refunds, returns, or exchanges may be processed. It is designed to be transparent, fair, and aligned with the unique nature of our collections—including luxury minaudières and spiritually significant tools.

By placing an order with Prsshur, you acknowledge that you have read, understood, and agree to this policy. This policy forms part of our overall Terms of Service.

We reserve the right to update this policy at any time. Material changes will be communicated via our website and/or email, with the new effective date noted.

1. General Refund and Return Principles

• All sales are subject to this policy unless otherwise specified at the time of purchase.
• Prsshur does not offer refunds for change of mind in categories designated as “Final Sale.”
• We aim to process eligible returns and refunds within 10–14 business days of receipt and inspection of the returned item(s).
• Refunds will be issued to the original payment method unless otherwise agreed.
• Shipping and handling fees are generally non-refundable, except in cases of our error (e.g., wrong item shipped or defective product).
• Prsshur reserves the right to deny returns that do not comply with this policy. In such cases, the item(s) will be returned to the customer at their expense.

2. Qualifications for Returns and Refunds

To be eligible for a return, exchange, or refund, all of the following must be satisfied:

• The request must be initiated within 15 days of the original delivery date (or as specified for your region/jurisdiction).
• The item must be unworn, unused, and in its original, pristine condition with no signs of use, wear, damage, or alteration.
• All original tags, labels, authenticity certificates or cards, dust bags, packaging, and accessories must be included and undamaged.
• The item must be returned in its original Prsshur packaging, suitably protected for shipping.
• Proof of purchase (order confirmation or receipt) must accompany the return.
• Personalized, custom-made, or made-to-order items are generally not eligible for return or refund. 

Items that fail inspection (e.g., show signs of use, missing tags or cards, or damage caused by the customer) will result in denial of the return and refund request at Prsshur’s sole discretion.

3. Final Sale Items: Spiritual Tools, Talismans, Amulets, and Energetic Products

All spiritual tools, metaphysical items, crystals, ritual objects, divination tools, energy-jewelry, and similar products are sold on a FINAL SALE basis and are non-returnable, non-refundable, and non-exchangeable.

This policy exists for important reasons of spiritual hygiene and energetic integrity:

• Once a spiritual tool leaves our possession and enters your energetic field, it becomes attuned to your personal energy, intentions, and environment.
• Re-accepting and reselling such items could compromise the energetic purity and sacred purpose for which they were created.
• Spiritual tools are highly personal and often used in ritual, meditation, or healing practices, making it impossible to guarantee their pristine energetic state after handling by another individual.

Exceptions are made only for items that arrive materially defective. In such cases, please contact us immediately with photographic evidence. We will evaluate the item and, at our discretion, offer a replacement or repair. 

We encourage customers to carefully review product descriptions, materials, and specifications before purchasing spiritual tools.

4. Returns and Repairs for Minaudières

Minaudières are exquisite, handcrafted luxury accessories—often functioning as jewelry pieces as much as functional evening clutches. Because of their delicate nature, specialized materials (e.g., metal plating, intricate detailing, gemstone inlays, or vintage-inspired elements), we apply the following tailored provisions:

Eligibility for Return
Minaudières qualify for return or exchange under the general qualifications in Section 2 above, provided they remain unworn, unused, and in perfect condition.

Repairs and Fixes

• Minor manufacturing defects or damage occurring during shipping may qualify for professional repair or replacement at no cost to you.
• Post-purchase cosmetic wear, scratches, tarnishing, or damage due to normal use or improper care (e.g., exposure to moisture, chemicals, or pressure) is not covered and does not qualify for return or free repair.
• For items still within the 30-day window that require minor fixes (e.g., clasp adjustment or loose stone), we may offer a complimentary repair service instead of a full return, subject to inspection.
• Out-of-warranty or customer-caused repairs will be quoted separately and charged accordingly. We partner with skilled artisans to maintain the highest standards of restoration.

Customers are encouraged to handle minaudières with care during any trial period, as these are delicate collector’s items.

5. Defective or Damaged Items

• Inspect your order immediately upon receipt.
• Report any defects, damage, or incorrect items within 7 days of delivery with clear photographs and your order number.
• Prsshur will cover return shipping costs for verified defective items and will provide a full refund, replacement, or repair at our discretion.
• This does not apply to damage caused after delivery or normal wear.

6. Return Process

1. Contact our customer service team at [support@prsshur.com] or through your account portal to obtain a Return Merchandise Authorization (RMA) number.
2. Securely package the item(s) with all original materials.
3. Ship the return to the address provided in your RMA (shipping costs are your responsibility unless the return is due to our error).
4. Retain tracking information until we confirm receipt.

We strongly recommend using insured, trackable shipping.

7. Refunds, Exchanges, and Store Credit

• Approved returns: Full refund of the item price (excluding original shipping) once inspected and approved.
• Exchanges: Subject to availability. If the desired item is unavailable, we may offer store credit or a refund.
• Store credit: May be issued at a higher value in some cases as a gesture of goodwill.
• Gift purchases: Refunds go to the original purchaser; exchanges or store credit may be offered to the recipient where possible.

8. International Orders and Customs

International customers are responsible for all customs duties, taxes, and import fees. These are non-refundable. Returns from international locations must comply with all export/import regulations.

9. Policy Limitations and Governing Law

This policy does not affect your statutory rights under applicable consumer protection laws in your jurisdiction. Prsshur reserves the right to modify, refuse, or limit returns in cases of suspected abuse or fraud.

This policy is governed by the laws of [Insert Jurisdiction, e.g., the State of Delaware, USA], without regard to conflict of laws principles.

10. Contact Us

For any questions regarding this Refund and Return Policy, please reach out to:

Email: support@prsshur.com
Customer Service Hours: [Insert business hours]

We value your satisfaction and appreciate the trust you place in Prsshur’s curated collections of luxury minaudières and meaningful spiritual tools. Thank you for shopping with us.